When a WhatsApp chatbot is useful
A WhatsApp chatbot is useful when customers ask the same questions repeatedly or when messages arrive outside business hours. It can explain services, collect details, share order information and route a serious enquiry to a person.
It is not the right first investment for every business. If you receive only a few enquiries each day, improving the offer, website or response process may create more value than automation.
What we build
FAQ and service flows
Answer approved questions about prices, availability, delivery, timings and next steps.
Lead capture
Collect name, phone number, location, requirement and budget before the team follows up.
Human handoff
Move unclear, urgent or high-value conversations to a real team member instead of forcing the customer through a loop.
Order and enquiry routing
Send different questions to the right person, team or process so replies do not get lost.
Conversation reporting
Review common questions, drop-off points and qualified leads to improve the flow over time.
Our implementation process
Map the customer journey
We document the questions customers ask and the action the business wants them to take.
Prepare approved answers
We use your real policies, prices and service information so the bot does not invent promises.
Connect WhatsApp Business API
We configure the approved provider, templates, permissions and handoff rules.
Test and improve
We test common variations, Roman Urdu messages, incomplete answers and the route to a human.
WhatsApp API cost in Pakistan
There are two separate costs: the implementation fee and Meta or provider conversation charges. Our setup work starts from PKR 40,000. API charges depend on message category, country and current Meta pricing, so they are paid separately by the business.
We explain both costs before implementation. A chatbot should reduce missed opportunities, not create an unexpected monthly bill.
WhatsApp chatbot FAQs
Can the bot speak Roman Urdu?
Yes. We can use your real customer messages during testing so the flow handles common Roman Urdu, English and mixed-language questions naturally.
Will the bot replace my team?
No. It handles repeat questions and collects context. A clear human handoff remains available for complaints, negotiation and complex requests.
Can it connect to Shopify or WooCommerce?
It can, where the store and API access support the required order or inventory information. The exact integration is reviewed before a fixed scope is agreed.
How long does setup take?
A focused flow usually takes one to two weeks after the required business information and provider access are ready. Meta verification can affect the timeline.
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Discuss a WhatsApp chatbot
We will review it and tell you what is wrong before any money is discussed. No pressure, no sales call.
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